Our Privacy Promise
At Luxury Express Limousine, protecting your personal data is a top priority. This Privacy Policy describes the types of information we collect, how we use it, and your options regarding your data. Whether you book a ride, contact us, or subscribe to SMS updates, we are committed to handling your information responsibly and transparently.
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Information We Collect
We gather information directly from you when you book services, contact us, or sign up for communications. This includes your name, phone number, email address, payment details, and service preferences like pickup and drop-off locations and times. Additionally, we utilize cookies and similar technologies on our website to enhance your browsing experience and personalize offers. These tools do not contain personal information unless encrypted, and you can control cookie settings through your browser, though some site features may be impacted.
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How We Use Your Data
Your information enables us to provide and manage your transportation requests, confirm bookings, send timely updates, and offer customer support. With your explicit permission, we may also send you marketing materials about promotions and services. Please note that opting in to marketing communications is entirely voluntary and will not affect your service eligibility.
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SMS Messaging and Consent
When you provide your phone number and opt in, you agree to receive automated SMS messages related to your bookings and service status. Standard messaging fees may apply based on your carrier. You can unsubscribe at any time by replying “STOP.” For help, reply “HELP” or contact us directly.
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Securing Your Information
We apply strong security measures such as encrypted data transmission, secure storage, and limited access to authorized personnel to safeguard your personal information. Our team members are trained to treat your data confidentially. Despite these efforts, we encourage you to take precautions to protect your information.
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Sharing Your Information
We never sell or lease your personal data. Information may be shared only with trusted partners—such as chauffeurs, payment processors, or technology providers—who assist in delivering our services and are bound by confidentiality. We also comply with legal obligations that may require disclosure of information.
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Your Rights and Controls
You have the right to view, update, or request deletion of your personal data. You can also modify your communication preferences or opt out of marketing messages at any time. To exercise these rights or if you have questions, please contact us.
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Data Retention Policy
Your personal data is retained only as long as necessary to provide services or meet legal requirements. Once it is no longer needed, your information is securely deleted or anonymized.
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Website Cookies and Online Practices
Our website uses cookies to improve usability and analyze traffic patterns. You may browse anonymously by disabling cookies, although some features might not work properly. We do not track your activity on other sites or share cookie information beyond what is needed for our service.
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Updates to Our Privacy Practices
We may revise this policy periodically to reflect changes in our operations or legal requirements. Updated versions will be posted on our website with a new effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
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Protecting Yourself Online
We encourage you to review confirmations carefully, avoid sharing sensitive info via email, and stay alert to suspicious communications. If you suspect fraud or identity theft, please contact the appropriate authorities promptly.
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SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
Contact Information
For any questions or concerns about this Privacy Policy or your personal information, please get in touch:
Luxury Express Limousine
Phone: +1 (415) 314-3682
Email: [info@luxuryexpresslimosf.com](info@luxuryexpresslimosf.com)
Address: 5710 Cahalan Ave, San Jose, CA 95123
